White Dove Motor Group are open and committed to keeping you safe.
Please find all COVID-related information below and if you have any questions, please don't hesitate to get in touch.
Call us on 02920 642999 or email firstname.lastname@example.org.
We look forward to welcoming you back securely to our Showrooms on Hadfield Road in Cardiff, delivering the same high standards you expect from Wales' leading SEAT, SKODA and SUZUKI Dealership.
The safety of our Customers and Staff is paramount, which is why we've made COVID-secure changes to our Showroom / Services to ensure maximum safety. In doing this, we hope that you feel safe and confident when visiting our premises.
SOCIAL DISTANCING / REQUIREMENTS
As of Monday 14th September 2020, those over the age of 11 are required to wear a Face Mask when entering White Dove Garages. We kindly ask that you adhere to these rules, unless medically exempt.
We've re-arranged the layout of our Showrooms, and have updated our working procedures so the Social Distancing measures can be observed and maintained. All our Showrooms operate on a one way system; there are floor markings laid out across our Dealerships to make the process a little easier.
Whether you're visiting us for Sales or Service, you will notice that all staff are wearing PPE and there are Perspex Screens in-front of them. We've done this to ensure maximum safety for our Customers and Staff members.
All of our Showrooms have been deep cleaned and sanitised - thorough cleaning of the premises is carried out daily. To ensure maximum safety among our Customers and Staff, we've got a number of 'Sanitisation Stations' throughout the Dealership. All common touch points are also being disinfected regularly!
White Dove Motor Group have a Company Manual that all staff are adhering too. This Manual also runs through the process of anti-bacterial cleanliness within Sold Vehicles, Service Vehicles and Showroom/Forecourt Vehicles. If you would like a copy of our COVID Manual, please ask a member of Staff.
Alongside our Sanitisation Stations and rigorous Showroom Deep Cleans, we're kindly asking that all Customers and Staff stay 2M apart. We've always built strong, friendly relationships with our Customers, but on this occasion kindly ask that Customers and Staff abide by the 'No Handshake Rule'. This will reduce the risk/ spread of potential infection.
All team members are required to wash their hands regularly, and every Technician is to change their Gloves between every Vehicle. All Vehicles that enter our Workshop are sanitised and protected with Seat, Gearstick and Wheel coverings.
I WANT TO VISIT WHITE DOVE SHOWROOMS/SERVICE DEPARTMENT - WHAT DO I NEED TO DO?
ARRANGING YOUR VISIT
We're looking forward to having you back in our Showrooms, but to ensure this is done safely, please call us ahead of your visit. We're also very active online, so please make an enquiry or email/ live chat with us beforehand. Our Retail Teams will them be able to arrange a suitable time for you to visit us! By having an appointment only system, means we can manage the number of people on-site at all times.
We are offering unaccompanied test-drives across our Used Stock. All we ask is you bring your Driving License and complete the DVLA Driver Check from, which the Sales Executive will send you prior to arrival.
When entering our premises, please apply Hand Gel at our Cleaning Stations, and follow the one-way system that we have in place. For now, we're temporarily suspending refreshments and have reduced the seating in our Waiting Areas. We'd like to thank you all for your understanding at this time, and apologise for any inconvenience caused.
VEHICLE COLLECTIONS / DROP OFF FOR SERVICE WORK
The safety of our Customers and Staff is paramount, which is why we've made COVID-secure changes to our Showroom / Services to ensure maximum safety. Our Aftersales Department is fully operational. We're carrying out essential repairs, MOT and Servicing at our Hadfield Road location. We're also offering a Collection and Delivery service, so you don't have to leave your home! You can book your Service online, here.
We are providing waiting appointments as well as drop off appointments. If you have requested a waiting appointment, a member of our Service Team would have been in touch to run through the process.
When bringing your SEAT, SKODA or SUZUKI in for a Service at White Dove, we will provide you with a plastic bag, where we kindly ask you place your Key! We will then sanitise this before your Vehicle is taken into our Workshop.
When collecting your Vehicle, all documents will be sent to you electronically unless you require a paper copy. At this time, we only accept Card electronic payments.
All touch points of your vehicle will be sanitised alongside your Key, prior to your collection.
If you have purchased a Vehicle with us, your Sales Executive will be in touch to arrange suitable collection / delivery.
I DON'T WANT TO VISIT WHITE DOVE SHOWROOMS/SERVICE DEPARTMENT BUT I'M INTERESTED IN A CAR OR SERVICE
If you're Vehicle needs a Service/MOT, we are offering Collection and Delivery Services - so you don't have to come to our Showrooms. If you would prefer this, please email us on email@example.com! As always, we will send you a Video of your Vehicle during it's Service as part of a Vehicle Health Check.
If you've seen a Vehicle you wish to purchase, or are after some advice on your next car but would rather do this online, then we have lots of options available for you, please keep readying...
We're offering virtual appointments, where we can send videos of the Vehicle you like and you can send us a video walk around of your Part Exchange. In these videos, we'll be able to answer as many questions as you like. When enquiring, we'll give you the option to come to the dealership, or a virtual appointment!
You are now able to buy your next Car from White Dove Motor Group, from the comfort of your own Home, and have it delivered directly to your door or place of work!
Our Sales Executives are on hand to answer any questions you may have. With the latest technology, we're able to set up 'virtual appointments', so you can speak to our Sales Team direct! Visit our website, here, to start your Car buying journey.
Simply find your car, reserve it for £99 and we'll handle the rest.
There are a number of excellent Used Car benefits when buying from white Dove Motor Group:
We're currently offering:
- Huge selection and massive savings across our Used Car Range
- All Cars FULL sanitised
- Nationwide Home Delivery - T&Cs apply
- £99 Reservation on all Used Cars
- 30 day no quibble exchange - T&Cs apply
- Personalised Video
- Competitive Part Exchange on your current Car
- Low rate Finance
- Multipoint Check
- Warranty - T&Cs apply
- Roadside Assistance - T&Cs apply
- Complimentary Five Day Drive Away Insurance
- 2 Services for £79 - T&Cs apply - excludes Suzuki
Whether you're looking for a Used SEAT, SKODA or SUZUKI, you'll find all of our Approved Used Vehicles on our website. All pricing and imagery are up-to-date and all Vehicles can be reserved online for only £99!
When buying a Car, we're also ensuring maximum safety by sealing each Vehicle with a 'Sanitisation Approved' sticker, which you will tear when you enter the Vehicle for the first time after it's been cleaned.
We're also giving £100 discount across our Used Car Range for NHS and Essential Worker Staff. Simply send the Sales Executive you're dealing with a copy of your NHS/ Essential Worker ID; once you take delivery of your new Car, we'll refund you £100 as a thank you for your amazing work during the COVID-pandemic.
I want to buy online, but I have some questions regarding a Vehicle?
Please call us on 02920 642999 or email firstname.lastname@example.org.
How secure is your online deposit process?
We have a secured payment system, which utilises encrypted software to protect your card details. We do not have access, nor do we store any of your card details.
Can I amend my delivery or collection date after I have placed an order with White Dove?
Of course! Please speak to our Sales Team as soon as possible so we can see what works best.
My current car is on Finance, how do I get a settlement?
We can help you with this, just speak to one of our Sales Teams.
Can I use my part exchange as my deposit for another car?
Yes, you can! So long as there is no current outstanding Finance on the Vehicle. If there is, this will have to be settled by us as part of the transaction. Any balance left, we can then use towards your deposit.
I’m not sure about the Car I’ve seen online, can you help?
Most certainly! We can provide you with extra information, send personalised videos, or help you source another vehicle in stock that suits you better.
From everyone at White Dove Motor Group, we'd like to thank you for your understanding and co-operation during these challenging times. We're glad to be seeing some familiar faces and building relationships with new Customers alike.
Any questions, please call us on 02920 642999 or email email@example.com.
The Directors of White Dove Motor Group